February 17, 2009

When most people hear the word “problem,” they immediately think of the negative. But, a problem isn’t definitively a bad thing.

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When most people hear the word “problem,” they immediately think of the negative. But, a problem isn’t definitively a bad thing. The online dictionary from Miriam Webster defines a problem as:

1 a: a question raised for inquiry, consideration, or solution b: a proposition in mathematics or physics stating something to be done 2 a: an intricate unsettled question b: a source of perplexity, distress, or vexation c: difficulty in understanding or accepting.

What’s interesting is, the primary definition of “problem” doesn’t even take into account the negative implications we typically have when we use the word. Instead, a problem is a question that needs a solution – or better yet, an opportunity for something to be done.

This is why problems are important when it comes to your work: because each problem is an reason for conversation, an opportunity for improvement, a challenge to do things better.

That doesn’t mean it’s easy to communicate about problems. It’s often uncomfortable, which is why most people avoid it. That’s why all too often, problems aren’t solved. That’s why every day, opportunities are lost.

You see, the problem isn’t that we have problems. It’s how we talk about them (or that we don’t). So, the next time you spot a problem in the workplace, use these ideas to bring them to light in the best possible way.

1 - Really understand the problem. Research it. Dig into it. Ask an expert on the topic for advice. Understand the issue for what it is. One reason many people talk about problems negatively is that they don’t understand what’s really going on. And lack of knowledge or information often breeds fear and uncertainty. So, before you bring up a problem with your team, try to understand it well. That way, you will be equipped with positive answers to any questions they may have.

2 - Focus on solutions. What usually goes wrong when people bring up problems is that they focus on all the wrong things. For example, it’s a waste of time to focus on who is to blame or what should have happened in the past, because nothing can change what has already been done. But focusing on those things can keep you from moving forward. It’s easy for a conversation about problems to turn negative when you focus on anything but workable solutions. So, use self-control, and be the champion for finding the answer your team needs.

3 - Buy into the positive. Even if you’re bound and determined to discuss a problem positively, it can be difficult to communicate those feelings if your face and body are conveying negative messages. It’s also hard to fool yourself – much less other people – that you feel positively about a problem if you don’t. So, before you bring up a problem with your team, make sure you can set aside any negative feelings first. Take time to consider all the positive opportunities the problem brings, and focus on the uplifting outcomes you are vying for.

The more you try this technique, the more you learn about positively dealing with problems as soon as they arise. It doesn’t mean you will never face challenges or obstacles. But starting today, you can start becoming a more positive leader in the workplace, improving morale with your team, and championing solutions to help your business thrive, no matter what comes.

Article courtesy Express Employment Professionals

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